Service/Support

Service/Support

By gocrossmedia August 23, 2016

Installation, Calibration & Training

We offer a full installation service that includes quality control checks to ensure that each system is installed professionally, calibrated and ready for use in the field. On-site training for all operators is also provided.

Field service

Responsive field support is provided through a number of field technicians that will troubleshoot any issues, repair or replace faulty components and ensure your system is back to it’s working potential.

Product Feature Support

Phone and field support is provided to ensure that you’re getting the most from your investment. Our team is familiar with all user interfaces, menus and settings to ensure that a quick phone call gets you back to work knowing that you’re operating the system correctly.

Hardware Repair

Professional hardware repair services are offered to provide a fast turnaround of any equipment that may require a trip to the service centre. Loaner units are available for hire, however this cannot be guaranteed in peak seasons. Send us a message on our Contact Us Page if you would like more information about Trimble Protected Advanced Warranty Plans that provides for Rapid Replacement of any faulty components to ensure your downtime is minised.

Software Installation and Support

We offer a range of Software services and support. Utilising Teamviewer desktop sharing software enables us to work on your laptop or desktop remotely, reducing costs and ensuring that we can deliver a fast, efficient solution.

For inquiries, please see our Contact Us page